FAQ

Do I have to pay anything in advance?

No. We are probably the only iPad repair company in the UK where you don’t have to pay a penny up front. Most iPad repair shops or websites make you go through the check out process or take your card details even before you send the iPad to them.

What is your “Service Promise”?

Our “Service Promise” is our approach to high quality service. It has come as a result of our experience of good and bad customer service we have received at the hands of other companies. We live in times where everything is about saving money to an extreme. Some service companies have taken this to such an extreme that they hide their customer service numbers on their websites. This is because they will get less customer service calls which will mean they will need less manpower to deal with customer service enquiries. It is often near enough impossible to speak to a “person” in some of those companies because you have to go through endless menu choices and phones queues. We wanted to be the complete opposite to that. So our “Service Promise” is simple: We promise that we will always display our phone numbers so that we are easily contactable, and that your phone call will be answered or if you drop us a text message we will get back to you. We also promise that you will not have to deal with endless phone menu options (you will go stright to a engineer), and that you will be given a named contact who is responsible for your service and repair from start to finish. It’s as simple as that. We continuously look for your feedback on improving things so please let us know.

Are you open weekends?

We are now open on weekends. If you are looking to drop off at the weekend then you need to book by calling us and providing your name and contact details and letting us know what time we should expect you. We also provide a pick-up service on the weekends.

Will you buy my old Laptop or iPad?

Yes, just send us as much information as possible with pictures and we will let you know if we will buy it or not.

Is there a delivery charge?

No, it’s FREE within 10 miles of Newcastle City Centre

Are you able to pick up in the evening and weekends?

Yes. However, we make no promises. It depends sometimes on delivery personnel being available. The best thing to do is call us and ask.

How do I pay

We can take payment be cash or card* – Cards we currently accept are Visa, Visa Debit, Mastercard & Maestro. * All Card Payments are subject to a 3% processing charge.

Card Payment Laptop Repair Newcastle